Gift Shop and Guest Services

gift shop merchandise including clothing and toys GIFT SHOP HOLIDAY SHOPPING HOURS:
November 22 and 29 / December 6, 7, 13 and 20 - Open 10AM to 3PM!

The gift shop is located in the Guest Services building, found just inside the north main entrance gate.

This fun store carries a large selection of plush animals, children's toys, books, and Riverview branded merchandise and clothing. Our cozy RPZ logo hoodies are particularly popular with all guests, and available in sizes ranging from youth (small to x-large) to adult (small to 2x-large).

Feel good knowing that 100% of the proceeds from our gift shop go directly back into supporting the Park and Zoo!

RPZ Honey Products

Did you know that we have our very own apiary here at the zoo and stock unpasteurized wildflower honey for sale? With help from beekeeper Don Forster, there are four different sizes available to choose from:

Small (65 g) for $2.50
Medium (190 g) for $7.50
Large (500 g) for $12.00
Extra Large (1 kg) for $18.00

Guest Services

Wheelchair rentals

Wheelchair rentals are available free of charge at Guest Services.
All wheelchairs must be returned before 3:00 p.m.
Please note that wheelchairs will be rented out on a first-served basis due to limited supply. No reservations or waitlist.
Access to the wheelchair accessible swing and the accessible change room are available by request.
Personal identification and a rental agreement form must be completed to rent wheelchairs and to get access to the wheelchair accessible swing.

Visitor inquiries

All general questions can be asked in person at Guest Services during open hours.
Alternatively, call 705-748-9301 ext. 2304.

Lost and found

If you have lost an item, visit Guest Services or call 705-748-9301 ext. 2304.
If you have dropped an item in an exhibit, DO NOT try to retrieve it. Call the general line to leave your name, phone number, and a brief description of the item so that staff can return your item to you.

Other features

You can visit Guest Services during open hours for the following services:

First aid services
Lost child or lost parent
Registration for education programs
Adopt an animal
Donations